Services Solutions Transition Manager

Responsibilities:

• Management of one complex, or multiple smaller customer projects at a time aimed at the accomplishment of a single set of objectives.
• Will be required to travel locally as required for delivery of the assigned transitions, and potentially regionally and globally if agreed by all parties.
• Responsible for domestic and regional management of contract and statements of work.
• Responsible for SLA attainment.
• Responsible for all aspects of domestic and regional service delivery for customer.
• Single point of contact for in country customer contacts.
• Participation with account team in all aspects of strategic account planning
• First level of escalation point for customer and suppliers.
• Coordinates domestic and regional service delivery using virtual project teams.
• Responsible for management of company's suppliers and partners assigned to the customer account. Responsible for the Customer Experience and related metrics.
• Responsible for overseeing domestic and regional metrics and reporting including but not limited to:
• Coordination of inputs from different regions
• Setting expectations and reporting format for company's regions and suppliers/partners
• Customer reporting
• Supplier performance reporting
• Company's internal management reporting (customer experience, SLAs, financial, SOWs and risk)
• Responsible for ensuring customer invoicing is completed on a timely basis and accounts payables are properly processed.
• Responsible for development of customer Statements of Work and management of all subsequent change orders.
• Responsible for expansion of services footprint through service upgrades and lifecycle services upgrades.

Requirements:

• Three to Five years experience as a project manager or services account manager. Minimum two one years experience as an operations program manager.
• Preferred bachelor's degree in business, marketing, IT, or engineering. 
• Should be ITIL V3 Foundation certifiedin IT Service Managementor prepared to take the exam.
• Completed >3 projects and minimum two programs...
• Project management certificate, PMI certification or membership preferred.
• Strong knowledge of various software and spreadsheet applications including MS Project and Visio.
• Strong knowledge of resource and time management tools.
• Strong verbal and written communication skills.
• Effectively coordinates activities among team members and communicates expectations clearly.
• Strong analytical, problem solving, negotiation and organizational skills.
• Strong knowledge of client server networks, intra/internet technologies, varied operating systems, varied database tools, and varied applications. 
• Strong understanding of current market managed service offers and client server technologies, including desktops, servers, storage, and networking. Demonstrates a strong understanding of near future technology directions. Demonstrates a basic understanding of longer-term future technology directions.
• Strong understanding of corporate accounting systems.

Language Skill requirements – Fluent in English required, additional languages preferred appropriate for local country.

Interested candidate kindly forward your current updated resume to aaron@jobspeedhr.com or contact Aaron Thorn @ 03 2278 3618 or 012 258 2401.